Perspectives on issue tracking

Some fundamental capabilities of the issue tracking we should pay attention to:

  • It helps in enlisting unique tasks to be done.
  • It helps identify ownership of an issue, sometimes extending to multiple roles.
  • It allows for the organization of issues into components, hotlists, sprints, releases, backlogs, etc.
  • It can establish hierarchy and interrelationships between issues.
  • It helps determine resource allocation.
  • It helps to aggregate discussions around an issue by supporting comments.
  • Issue trackers make for excellent knowledge repositories for postmortems.

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